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Businesses can boost their field service operations with work order management through FSM Grid. As customers define their work order parameters, our field service work order software can automatically assign jobs based on this. Our automated work order software refines the scheduling process, prioritizes tasks based on urgency, and ensures the efficient use and deployment of resources.
Your organization with a work order management system can manage, monitor, and automate all customer service requests. By integrating the work order software with ERP and other systems, FSM Grid can help businesses meet their operational goals, improve their cash flows, and enhance customer satisfaction. Laced with detailed records of past jobs and current problems, field technicians can bring the right tools and materials to the job. Our maintenance work order software will keep logistics light, prep times low, and drastically improve first-time fix ratios. Field techs will spend their time more productively.
Best-In-Class Automated Work Order Management Software
As a field service company, you know how important it is to get the right technician to do the right repairs for the right customer. Coordinating all these moving parts can be quite tricky, particularly if you use manual methods, which is where FSM Grid comes in.
By adopting and integrating automated work order software, businesses can automatically create work orders as soon as a quotation is won. It also provides flexibility to manage complex trouble tickets and can have work orders with multiple jobs, which can be assigned to the same or different technicians.
Complex Preventive Work Order Management Software
Today, businesses focus on preventive and proactive maintenance rather than reactive maintenance. Work order software can help maintain preventive maintenance schedules based on daily, weekly, and monthly schedules. This way, your equipment will not face any issues that can lead to unplanned downtime or costly equipment failure. Maintenance work order software can transform your maintenance operations and deliver excellent service in the most efficient and cost-effective way. If you aim to increase your bottom line and enhance customer satisfaction, then the FSM Grid Workforce Management tool can help take you in the right direction.
Track Multiple Jobs and Technicians
Work order tracking software tracks work orders or trouble tickets with multiple jobs. These jobs can be of the same type and assigned to the same technicians, or they can be separate, and their status monitored individually. Thanks to the FSM Grid Dispatch Board, which is designed like the Gantt View, field service managers can monitor the status of the jobs in real-time and assign or reassign the job based on the technician’s skills, distance from the site, and type of work order, as well as receive ETA at the customer location and display driving directions, all on a single, unified platform.
Best in Class Forms Management
No matter how many customer accounts and work orders you have, paperless work order software can simplify data capture from the field by consolidating all the forms in a single place. Field service managers and technicians can access these forms anywhere, anytime, through any device, and connect them with the most important data sources.
FSM Grid form management options are very easy to use and allow you to create customized form templates, manage and export conditional checklist templates, provide headers, add customized questions, define types of response control, and attach checklists in Work Order Master and Ad hoc.
The attachments specified in the Work Order Master against the job type will be attached and displayed in the FSM Grid dashboard. Our work order scheduling software will also show a geocode variations column, which will allow any photos to be taken and attached to a job to be stored along with the geocode information.
When the attachment has been uploaded, FSM Grid will decipher the geocode information and compare it with the GPS location of the service location. If they are not the same, the tool will send an alert notification. It also intelligently discounts a certain radius, which is about 50 square meters.
Track Asset and Parts
FSM Grid allows users to map and maintain various assets in customers’ service locations. The user also has the option to define the SLA, which will be applied whenever a trouble ticket is created against the equipment. The tool also allows the user to create reports on asset service history and define asset-wise preventive maintenance schedules.
Work order tracking software also has a spare parts management system that tracks the movement of the spare parts and tracks them based on the serial number. It can also define locations in the warehouse and track parts to any given level of detail.
Ensuring SLA Compliance
Thanks to FSM Grid, users can now define targets, configure contracts and SLAs for equipment, and ensure compliance. Our work order tracking software automatically checks SLAs to schedule preventive maintenance, send alerts for expiring warranties, and get renewal notifications.
FSM Grid’s work order management feature offers several benefits:
Instant Access to Service History:
FSM Grid facilitates users to view recent jobs and services that are done on equipment on the customer’s site. This empowers the technicians by giving them full knowledge of the work done so that they are more informed and understand how best to carry out the work assigned.
Complete Customer View:
Work order management software allows managers to see all the details of customers, including their service locations, work order history, tickets, billing accounts, contact information, business hours, and more. It also allows users to attach photos and relevant documents and can be used as a document repository.
FSM Grid facilitates generating invoices once the job has been completed. The invoice is created automatically and can be exported, printed, or mailed to the customer. It is also configurable with provisions to add logos, headers, and footers.
Eliminates Paper-based Work Order:
Paperless work order system software can help businesses transition to a paperless environment. It also supports automated emails and gets the user notified about their progress. It facilitates users to define dynamic forms, which can be filled out by service technicians on-field. All of these can replace paperwork.
Full Visibility Into Equipment:
With FSM Grid, you can get complete information and manage and monitor all the equipment. You can gain access to equipment information, including the serial number, SLA, and contract period. In addition, it keeps track of all the activities happening against the equipment and generates service reports as needed.