How can we help?
Please feel free to contact us.
sales@fsmglobal.com
SLA (Service Level Agreement) is a contract that is the key to ensuring your organization has a successful relationship with its clients through by guaranteeing high performance levels. In a field service organization, an SLA covers equipment, software, and services. If an SLA is not followed, severe penalties can be imposed on an organization
FSM Grid allows SLAs of different jobs to be configured, offering flexible ways to define SLAs with varied time measurements like response and resolution. Any tasks assigned should be performed in accordance with the SLA.
Equipment SLA & Contracts
With FSM Grid, users can configure multiple SLAs to cover different types of equipment and streamline contract management. You can add equipment, components, and other items on a single contract, which removes the necessity of signing multiple contracts and agreements for equipment and service. When you create a work order, FSM Grid will automatically assign it a default SLA based on its level of priority. You also have the flexibility to change the priority and the system will adjust it accordingly.



To Experience FSM Grid
Connect with our experts Click here.

How Do We Create Value?
- Rapid implementation
- Guaranteed quick & easy integration
- Continuous innovation roadmap
- Offline functionality for mobile app

Gartner has recognized us!
Read MoreLatest From Blogs

Enhance Customer experience with innovative Field Service Managemen...March 22, 2022
Your customer experience is what will make a lasting impression. The focus of many indu...

Top Trends in Telecom Field ServicesDecember 03, 2021
The instant need for more digital connectivity due to Covid-19’s social restricti...
-
Best Practices in Managing Outsourced Field Service
3 December 2021 -
Why customer communication is important in a day of field service
19 March 2021 -
IoT’s role in Modern Field Service Management
19 March 2021

Real Estate Owned (REO)
FSM REO brings a new level of Efficiency to Managing Property Preservation for everyone involved- from Asset Owners, Mortgage S...
Download Brochure