What our clients say about us!
FSM Global's outstanding solution has positively impacted our Workforce management
I am delighted to share my positive experience with the Workforce Management (WFM) solution provided by FSM Global. Since implementing the WFM solution, our workforce management processes have significantly improved. The solution’s scheduling and dispatching features have enabled us to optimize resource allocation, resulting in improved productivity and timely task execution. The real-time visibility and reporting capabilities have empowered us to make data-driven decisions, enhancing operational efficiency and customer satisfaction. The WFM solution’s integration with our existing systems has further streamlined our operations. Overall, FSM Global has delivered an outstanding solution that has positively impacted our workforce management.
Ashok Muthu, Director-Group Digital and Analytics
FSM Grid has streamlined our technical department & how work is allocated and tracked
FSM Grid has streamlined our technical department & how work is allocated and tracked. The system is not overly complicated and offers us exactly what we need to assist our clients productively & the development team is always very helpful & willing to go the extra mile to help.
A Medical Equipment Industry Customer
We are thrilled with the results of using the
FSM Grid solution.
We can now communicate effectively with all of our field service technicians and subcontractors. We know what is going on all the time with every aspect of our field service operations, from scheduling our vendor’s technicians right from our call centers, to reviewing how our field assets are performing. We have seen quantifiable results and we now need fewer dispatchers, we have almost eliminated missed appointments and our collections rate has doubled. Reliability has also been great. Truly a fantastic solution!
John Daley, Service Manager
MCI Local Infrastructure Group
With FSM Grid's new mobile solution,
we can triple our technician to dispatcher ratio
With FSM Grid’s new mobile solution, we can triple our technician to dispatcher ratio, making our people more efficient and saving us significant cost. Right from our operations center, we now have complete control of all that is happening.