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FSM Assist

Virtual Video Assistance

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Remote Video Support for your Field Teams

FSM Assist enables technicians through remote guidance to deliver exceptional customer service. Provides cutting-edge inspection and real-time assessment services remotely, leveraging high-quality AR-enhanced video

3 Steps To Simplicity

Step 1

Experts share a link-based invite to the technician through Email, SMS or WhatsApp.

Step 2

Technician clicks on the invite link that activates the video without any app download!

Step 3

Experts get clear visualization of what technician sees and shares guidance to the technician to markup a frame, zoom & more!

Product Features

Video Streaming with
bandwidth optimization
Silent Observer Access
Live Pointer Navigation
Live markup and editing
Screenshare for both
mobile and desktop
Remote Flashlight Access
Reporting and Analytics
Remote zoom-in
& zoom-out support
Live stream capture and share support
Flexibility for 1:1
or Group Calls

User Features

User Features

No App Download required

User Features

Versalite browser compatibility

User Features

Simple Cloud-based operation

FSM Assist- Benefits

FSM Assist Benifits

» Enhanced safety by preventing workplace hazards

» Empowered field service teams through real-time guidance

» Minimization in Field Service Expenses/ Opportunity for cost-cutting

» Enhanced customer satisfaction through faster and efficient issue resolution

» Additional Data Insights

» Improved Contact Center Efficiency

» Leverage Expert Skills

» Employee motivation and enhanced performance

Begin Your Journey with FSM Assist Today

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