Customer self service portal

One more reason why FSM Grid is the smartest field service management software ever

How can we help?

Please feel free to contact us.

+1 888 732 7050

sales@fsmglobal.com

If you want to respond faster to customer complaints, or upgrade the customer experience, our self-service portal automatically converts them into tickets and assigns a field technician for every work order.

This promotes better customer response times and improves project resolution. In addition, the customer portal provides real-time status of all possible information like job status, technician Information, job resolution time, job/compliant history, spare parts (and associated costs) etc.

The customer portal facilitates better internal and customer communication by capturing relevant equipment information, reducing the margin of error, and improving the capabilities of your field technicians. The customer can register their complaints through a variety of devices at a convenient time. An uncomplicated consumer portal will be a step closer to your customer experience goal.

Our Customer Service Portal does more to make
your business run more smoothly

Customers can log
their complaints 24/7

Customers can receive real-time updates on their complaints

Integrates with other legacy software, making it easy to seamlessly bill customers

Customers have complete control of their equipment service history, parts replaced, etc.

AI-Powered scheduling of technicians

Back office can track the status of every complaint

Customers can choose their preferred time for field technician visits

Saves time and effort

Benefits
Improves customer experience and customer satisfaction indices
Easy to use – simple and clean UI
Maximize flexibility – customizable for every piece of equipment
Promotes self-help – knowledge management repository can be created
To Experience FSM Grid

Connect with our experts Click here.

How Do We Create Value?
  • Rapid implementation
  • Guaranteed quick & easy integration
  • Continuous innovation roadmap
  • Offline functionality for mobile app
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