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If you want to respond faster to customer complaints, or upgrade the customer experience, our self-service portal automatically converts them into tickets and assigns a field technician for every work order.
This promotes better customer response times and improves project resolution. In addition, the customer portal provides real-time status of all possible information like job status, technician Information, job resolution time, job/compliant history, spare parts (and associated costs) etc.
The customer portal facilitates better internal and customer communication by capturing relevant equipment information, reducing the margin of error, and improving the capabilities of your field technicians. The customer can register their complaints through a variety of devices at a convenient time. An uncomplicated consumer portal will be a step closer to your customer experience goal.
your business run more smoothly
Customers can log
their complaints 24/7
Customers can receive real-time updates on their complaints
Integrates with other legacy software, making it easy to seamlessly bill customers
Customers have complete control of their equipment service history, parts replaced, etc.
AI-Powered scheduling of technicians
Back office can track the status of every complaint
Customers can choose their preferred time for field technician visits
Saves time and effort
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