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Your technicians and dispatchers need to work at maximum efficiency to get the best outcome for your field services. It is important that businesses get the right technicians based on their skills and location to do the right job. This requires supporting your technicians on every step of the field service supply chain.
With FSM Grid, you can leverage the comprehensive capabilities that enable you to automate your scheduling processes, improve technician and resource utilization, and increase service efficiency, leading to a better customer experience.
Asset installation, maintenance, repairs, and decommissions are multi-step processes with interdependent tasks. If one of these tasks lacks efficiency, it can jeopardize the entire project, causing preventive delays and broken SLAs. However, manually scheduling the right person for the right job is almost impossible.
With FSM Grid, you can leverage the use of intelligence assistance and automation that makes scheduling dispatchers a breeze. With a few clicks, your dispatchers will have an optimized schedule that can reduce the amount of time and effort in scheduling daily projects.
With FSM Grid, you can automate your field service dispatch activities in real-time, which can result in decreased costs, high call volume attendance, and elimination of errors. Our software provides the dispatcher with increased visibility into a client’s work history, tracking inventory and parts, and documentation of work orders through mobile synchronization.
It performs numerous calculations within a few seconds, which can help dispatch the right technician to the right job site, minimize drive and idle time, and provides customers with an accurate ETA.
Through Field Service schedule optimization features, businesses can effectively allocate their resources based on their objectives. The efficiency of dispatch is improved significantly, enabling your technicians to complete more work orders every day.
Thanks to real-time optimization, you can respond to unexpected business changes, re-schedule your mobile workforce to reach the dispatch threshold window. It also helps to re-optimize schedules in case of high-priority or emergency orders or high-value customers.
You can automatically assign each technician an optimum number of work orders to achieve their service goals while minimizing drive time and overtime.
Dispatchers can manage service requests from IoT-enabled devices or re-schedule customer appointments as well as assure them of the arrival windows. With multi-skill matching, you can get the right person to the right job based on their skill levels as well as scheduling preventive maintenance work orders months in advance.
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