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Recognized as a ‘Niche Player’ in the 2020 Gartner Magic Quadrant for Field Service Management

Niche Players offer strong field service management software products. We have complete portfolios for specific industries & use cases. Some of the best solutions for the needs of service organizations are provided by us, given our price-to-value ratio.

This recognition reflects our good market understanding and product’s affordability. Focus on areas like connected field service (with an IoT gateway and over 450 plug-and-play sensor integrations), automation for proactive maintenance, schedule optimization, etc helps us give enhanced customer value.

We are known for the shortest implementation durations, while still having robust functionality. Some capabilities, particularly in the back-office area are noticeable. E.g., returns management, robotic process automation (RPA) – used for interfacing with shipping software and ERP systems and a new equipment approval workflow connected to our customer portal.

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    Gartner, Magic Quadrant for Field Service Management, 6 July 2020, Jim Robinson, Naved Rashid

    Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

    This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from FSM Global

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