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Recognized as a ‘Niche Player’ in the 2020 Gartner Magic Quadrant for Field Service Management
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Niche Players offers strong field service management software products. We have complete portfolios for specific industries and use cases. Given our price-to-value ratio, we provide some of the best solutions for the needs of service organizations.

This recognition reflects our good market understanding and the product’s affordability. Focus on areas like connected field service (with an IoT gateway and over 450 plug-and-play sensor integrations), automation for proactive maintenance, schedule optimization, etc., helps us give enhanced customer value.

We are known for having the shortest implementation durations while still maintaining robust functionality. Some capabilities, particularly in the back-office area, are noticeable. For example, returns management, robotic process automation (RPA)—used for interfacing with shipping software and ERP systems—and a new equipment approval workflow connected to our customer portal.

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