Empower Your Field Service Business with Real-Time Reports & Dashboard
Nowadays, to operate a successful field service organization, you need sound data. Understanding and measuring key performance indicators (KPIs) in real-time is crucial to improving performance and combating weaknesses in your business. Having access to the right data is critical for making informed decisions, rather than going with your gut instincts.
FSM Grid, a SaaS-based field service analytics and reporting solution, offers actionable insights, makes data readily available for analysis, and empowers self-service capabilities. This increases technicians’ efficiency by diagnosing potential issues and fixing them before they explode into bigger problems. This results in increased productivity and happy customers.
FSM Grid ecosystem analytics platform transforms data into valuable business assets and helps to understand what drives the business and what lags behind. It enables the interpretation of the customer’s business requirements, facilitates hassle-free service delivery, and eliminates customer pain points before they escalate seriously.
FSM Grid analytics platform offers a variety of analytical suites that analyze historical data patterns and trends, enabling the prediction of potential future outcomes and the design of realistic business goals. Our Analytical Suite explores the best possible actions to be taken based on the Descriptive, Predictive, and Risk Register analysis with pre-defined business rules and available datasets.
Descriptive Analytics
FSM Grid’s dashboard uses data aggregation and mining to provide full operational insight, giving management instant visibility into critical work performance metrics. Also, with our field service dashboard, you can monitor essential service metrics such as the job completion ratio, work order completion ratio, average resolution time, repeated repair ratio, technician utilization, technician efficiency, SLA compliance, jobs cancelled ratio, job reschedule ratio, first-time fix rate and more.
Keep your field service operations ahead with management insight from metrics like the job reschedule ratio, job cancelled ratio, first-time fixed rate, upselling revenue, customer feedback score, customer addition, customer invoices, idle spare parts, average spare part issuance TAT, and spare parts used. This field service dashboard gives you access to all your business data, asset details, and customer information on a single platform.
Predictive Intelligence
FSM Grid applies advanced forecasting techniques and statistical models to your data. It conducts investigative queries to identify the necessary operations. Our field service dashboard provides a core analysis that includes inventory, technician, and service planning. Work prediction comprises attrition rates, number of calls per asset category, time for service resolution, estimated number of jobs, and spare parts planning. Also, technician analysis delivers into assessing technician requirements, and potential best performers.
Risk Register Monitoring
FSM Grid focuses on monitored risks such as equipment risk, analyzing the percentage of ad-hoc work orders by equipment installation timeline. It also tracks OTP violations based on job completion percent without OTP. With geofencing and geotagging features, you can detect jobs completed outside a defined radius and assess the percentage of job attachments beyond the designated area. It keeps tabs on technician-off-risk situations, tracking their absence on any given day or month. You can also check job overrides by work order type, region, skill, and technician certification. Mobile check-in and check-out violations in FSM Grid monitor technician failures to check-in or check-out.
Unlike tools that offer only a running display of metrics, FSM Grid is responsive, alert, and intelligent. It provides management with compound insights to continuously optimize operations.
Ad HocReports
Field service is a highly competitive environment, which means the information keeps changing in real-time across the industry. Field service organizations can benefit from dynamic, real-time data reports built for a specific purpose, allowing them to see the important metrics for a particular job.
With just a few clicks, businesses with our field service report software can customize each report and create multiple charts, forms, or grids that your organization needs to perform a job role. Create and run your own custom reports using FSM Grid’s intuitive reporting solutions, which allow for easier interpretation and in-depth understanding of what is happening on the ground, allowing you to respond more quickly and accurately to the actionable data.
Pre-Built Custom Reports
Pre-Built Custom Reports
API-Driven Data Export
API-Driven Data Export
Key Benefits of Multivendor Management Software
Insights into Customer Behavior
Insights into Customer BehaviorFSM Grid records all data about their clients, equipment, and work order history. Also, it can give you in-depth information about the consumer, including the type of work they schedule, their feedback ratings, and comments. This allows businesses to improve their functions, evaluate customer performance, and monitor work orders.
Improves Visibility
Improves VisibilityWith key performance metrics and detailed reporting, dispatchers are always aware of what is happening on the ground, which can help them predict problems or delays. If there is an issue, FSM Grid can send a notification to the dispatcher, and they can proactively reschedule work orders to avoid missed deadlines or delays.
Turning Complex Data into Actionable Information
Turning Complex Data into Actionable Information
The key performance indicators and metrics allow dispatchers to make important decisions in an informed way. With FSM Grid, dispatchers can set thresholds for each component and system in case of an impending breach. For instance, FSM Grid enables you to notify the stakeholder and initiate corrective measures when a warranty or SLA is about to be breached.
Data-Driven Decision Making
Data-Driven Decision Making
Businesses with data-driven decision-making can extract value from the provided metrics and data to get meaningful insights into the state of their field service operations in real-time. FSM Grid enables you to wrangle the data and turn it into reliable and accurate business intelligence to share across the organization. This includes using real-time KPIs, configurable dashboards, accurate forecasting, and trend analysis to make decisions that can increase your business’s bottom line.
Real-Time Customer Analytics
Real-Time Customer AnalyticsAs a field service organization, you will spend every day gathering customer data and taking work orders. However, how do you track your customer analytics to ensure the efficiency of your operations and customer satisfaction? With FSM Grid, dispatchers can gain access to automated, real-time field service analytics to help you track the health of your overall service. From finding out your customer details, the number of work order tickets, the progress of a project, and working order history, it allows you to measure, monitor, and analyze your customer analytics from a single dashboard.
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