Maximize Your Business Productivity with Back-Office Integration Solutions
Working with traditional CRM, ERP, and payroll systems won’t equip you to fully address the dynamic challenges in the field service industry. As a field service company, you must secure specific information within your system to ensure timely access and an optimal customer experience. However, that does not mean you will have to change the current systems that you use. Instead, all you need is a field service software integration tool that provides effective integration with your systems.
FSM Grid’s back-office integration capabilities allow you to effortlessly synchronize critical customer information with your sales and financial systems, such as customer history, jobs completed, parts and tasks, products, photos, customer signatures, and pricing. Using our SaaS-based back-office software integration, it is extremely easy to select the information you need and share it quickly and seamlessly between the back office and the field service management application. This SaaS software is easy to implement and intuitive, and it gets you up and running ASAP.
Out-of-the-Box Integrations
Businesses engaged in field service management do not have the time or resources to devote to a complicated and lengthy integration process. FSM Grid offers easy installation and provides a set of pre-built APIs that allow easy integration with backend billing systems, enterprise systems, work orders by third parties, and mobile app providers to improve cash flow, manage inventory, and shorten billing times. Our back-office software integration is one of the leading tools that gives a seamless integration experience with multiple applications and extensions in a single place.
Popular Integrations
Discover the capabilities of FSM Grid, designed to manage popular systems like back office, RPA, and database integrations. Popular integrations include:
- Back Office: Remedy, SAP, Navision, Netcool, QuickBooks, Salesforce, and CRM systems.
- Database Integrations: Oracle, Sybase, and Microsoft SQL Server.
- RPA Integrations Blue Prism, UiPath, Automation Anywhere, Nice Systems, Pega, and more.
Open API
Open API
Seamless Billing and Invoice Integrations
Seamless Billing and Invoice Integrations
Automated Approval Process
FSM Grid’s potential can now help field service management firms automate their work order approval process, from requesting approval to efficiently managing each stage. This back-office software integration can speed up your business processes by automating repetitive work so that you can spend that time on higher-value tasks.
Event Triggers
FSM Grid has a robust event triggering mechanism, which can send data as and when some events happen within FSM. Admin users can configure the event triggers in the manner described below:
- End point to be called
- Output type can be of XML or JSON
- Fields to be pushed (even field names can be changed)
- Authentication type and keys
Key Benefits Back-Office Software Integration
Integrate and Automate
Integrate and AutomateFSM Grid seamlessly merges your entire backend suite while pioneering cross-solution automation within your existing tools. This helps your field service business effortlessly transform disparate manual tasks into complex, automated workflows.
Uninterrupted Data Flow
Uninterrupted Data FlowIntegrating data from various systems, whether similar or diverse, FSM Grid ensures seamless, intelligent cross-tool interaction with no interruptions in the data flow. This back-office software integration lets them communicate, interpret, respond, direct, and act based on all of your data.
Future Ready
Future Ready
As technology evolves rapidly, FSM Grid remains adaptable and poised for system upgrades. Transition your systems seamlessly when the time is right.
Legacy Ready
Businesses with our back-office software integration can easily accommodate legacy and in-house systems, ensuring smooth integration while upholding stringent data security measures. Now, your organization can integrate with peace of mind.
Exception Handling
Exception Handling
Experience robust exception handling mechanisms that allow FSM Grid to maintain seamless data transmission for your business, effectively avoid errors, and minimize downtime.
Ready to Go
Ready to GoFSM Grid’s integration is ready to go, with even the most complex solutions requiring configurations and little to customization.
Ready to Explore Back-Office Software Integration?
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Rapid Implementation
Fully Configurable
Exceptional Customization
Constant Innovation Roadmap
Offline Functionality for Mobile App
Guaranteed Quick &Easy Integration
Cloud or On-premises Deployment
Cost-Effective FSM Solutions
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